Return and Refund Policy

1. Digital Access Policy
All subscription plans provide access to digital content only. There are no physical goods or materials distributed. Once access is granted, the plan is considered delivered. We do not offer trial periods or previews.

2. Refund Eligibility
Refunds are only considered in the case of complete technical failure to deliver access. User dissatisfaction, partial usage, or change of preference are not grounds for refund. All sales are considered final once access is confirmed. Refunds are not issued for unused time.

3. Technical Issue Handling
In case of an access issue, users must contact us within 3 business days. We will investigate and provide assistance where possible. If the issue is on our end and cannot be resolved, a partial or full refund may be granted. Resolution is based strictly on technical confirmation.

4. Content Format Clarification
All content is static and clearly labelled as non-personalised. Users are responsible for understanding this before purchase. We do not guarantee content fit for any particular use case. Materials are formatted solely for internal organisational reference.

5. Subscription Control
Users can cancel auto-renewal at any time via their account settings. Cancellations apply to the next billing period. There is no refund for the current cycle once access has been granted. Please review subscription details before confirming.

6. Policy TransparencyWe aim to keep all terms clear and understandable. If you have any doubts, we encourage contacting our support team before subscribing. Our content structure and policy are published on the website. No special conditions apply beyond this page.

7. No Exceptions for Personal Circumstances
We do not issue refunds due to changes in financial situation, lack of time, or other personal reasons. Refunds are based on system access delivery only. This policy is in place to ensure fairness and clarity. We thank you for understanding.

8. Contact Information
For support or refund inquiries, contact:

Email: [email protected]
Address: 19 Samora Machel Ave, Harare, Zimbabwe
Phone: +263 785 273 655